IA
Ian A
1 reviews | Active since Aug 2021
08 Feb 2024, 08:52
Fed up with the lack of urgency from this company .
Poor customer service . Poor Acc dept . fast asleep customer service agent*****r early warning device giving a crash alert every time any of the 3 cars start up . Reported it 30 times and still it shows a crash alert even when the car is stationary. What does it take to transfer a unit from one car to another . Apparently it takes a week and 12 calls to get nowhere . Cancelling the contract and will settle the full amount owing on the contract .
Helpful (0)
Replies (2)0
Replies (2)Netstar's replyOfficial
08 Feb 2024, 10:50Hi Ian
We are sorry to hear that you have had this experience.
Kindly be advised that this matter has been escalated and a consultant will contact you to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
We are sorry to hear that you have had this experience.
Kindly be advised that this matter has been escalated and a consultant will contact you to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
Netstar's reply08 Feb 2024, 10:50
Official
Hi Ian
We are sorry to hear that you have had this experience.
Kindly be advised that this matter has been escalated and a consultant will contact you to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
We are sorry to hear that you have had this experience.
Kindly be advised that this matter has been escalated and a consultant will contact you to assist.
We sincerely apologize for the inconvenience caused.
Kind regards,
Netstar
Netstar's replyOfficial
12 Feb 2024, 14:40Hi Ian
We are pleased to see that this matter has been booked.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that this matter has been booked.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
Netstar's reply12 Feb 2024, 14:40
Official
Hi Ian
We are pleased to see that this matter has been booked.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that this matter has been booked.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.
Kind regards,
Netstar
