ES
Edward S

1 reviews | Active since Jan 2024

21 Feb 2024, 10:32

Faulty tracking unit

Good morning Grant,

Netstar installed a tacking device in my brand new car on Friday and on Monday the tracking device started to malfunction. I reported this immediately to your offices and nobody to date had bothered to contact me at all. I had to call your offices again today and nobody had bothered to come back to me. If your company is not capable of supporting this device can you ensure it’s removed from my car as I had enough of your business 3rd world service as you clearly cannot support your faulty devices and I will inform all to stay away from Netstar . I further refuse to pay anything as I had only problems with this tracking device since installation

Dear Client Your enquiry reference number is : CAS-***-Y1M7Regards Netstar

0
Replies (3)
Netstar
Netstar's reply21 Feb 2024, 12:12
Official
Hi Edward, 

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. 

One of our trained consultants will be in contact with you for assistance.

Regards, 
Netstar
Netstar
Netstar's reply22 Feb 2024, 13:41
Official
Hi Edward, 

Kindly be advised that we have attempted to contact you without luck. 

May you please advise us of a suitable time to contact you. 

Regards, 
Netstar

Netstar
Netstar's reply23 Feb 2024, 10:34
Official
 Hi Edward, 

Thank you for your patience and technical has confirmed your booking for today. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar