Faulty Tracking Device

I had a new tracking device installed in my car on the 30/04/2024.

I called 2 weeks later to ask how can I link the new device to my phone app because I couldn't track the car, only to be told they couldn't see the car as well. They did not even pick up that the tracking device they installed wasn't working. They promised to send a technician to fix it and everyday I get told someone will call me in 15 minutes. Worse service ever , POOR POOR POOR Customer service. Not sure how to trust a Tracking company that doesn't even pick up that the tracking device they installed is not working.

I'm really disappointed