Faulty tracker for more than 24hours now

<p>My mother received a call from a consultant at Netstar on the 19 August to let her know they cannot see the car on their systems, they were unable to get hold of me, I was with the car at that time, but not aware that the tracking device is not working. On the 20th, on the 20th i tried to login on the vigil website to check the location of the car, the last update on the website was 18 August during the day. I called the emergency number immediately, 0800....I spoke to a lady there and she confirmed that she cannot see it on the system she will ask her supervisor to double check and call me back, the supervisor called me and ask fir my cell number and ID number then drop the call just like that.. the was no information given or to tell me at least they are working on it or what. The lady I spoke to first time called bak and said the cannot help on that , I was asking why and she said I must call customer care, I asked why customer care, she said they don't fix website, ok they don't fix web sites but the problem is the device itself since they cannot see the car as well from their system, what if the car get ******? She said the supervisor will call me back...I waited, still waiting:(. The device is still not working:(. On the 21 August around 6am, a consultant frm Netstar called again, requested my cellphone number and drop the call., still no information or a way forward. What a terrible customer service, I'm so disappointed by them, thinking of canceling the contract with them now after this.. STILL NOW THE DEVICE IS NOT WORKING!!!</p>