Faulty Tracker and No Reply from Customer Service

<p> On Monday, 18 July I received a call from Altech Emergency services advising that one of my vehicles was emiting a CRASH Signal and then after another half hour that passed, called again to inform me that it looked like a HIJACKING because the vehicle was now moving . </p> <p> </p> <p>This was an emergency FALSE ALARM due to a faulty tracker that was just recently installed on one of my vehicles. </p> <p> </p> <p>This was a VERY unpleasant experience. On the same day Altech emergency services called me to tell me that they had sent an email to Aletch customer service so that we could have this tracker seen to urgently and replaced.</p> <p> </p> <p>I have sent endless of emails to customer services as well as two emails to the Client Liason to the MD - Denise Comeroden and still have not received a response from anyone to inform me when the faulty tracker will be replaced.</p> <p>Until today, Tuesday, 26 July still have had absolutely NO contact from Altech Customer services as to when this faulty tracker will be replaced.</p> <p> </p> <p>Altech has SERIOUS customer service issues to sort out and yet I am paying a monthly fee for a FAULTY Tracker..... Will you discount my monthly bill????</p>