Faulty Panic button Zero assistance from Netstar

So after testing my panic button and find its unresponsive. I hear nothing from netstar. I write a complaint and a full week after submitting my complaint I get a casual feedback stating " the unit is responding however the panic button might be the one having an issue you will need to change the batteries of the panic button" from Gugu Nhlapo Customer Service Agent.

A company providing me Zero customer service and zero understanding to the depth of the faulty parts which is well within 2 years since installation. I am completely unhappy with the amount of urgency as well as attention their complaints and customer service is handled. Had I been in a serious incident they would just as well have not taken any accountability for this