Faulty device and non-existent customer service at Netstar!

I've been a Netstar customer for more than 10 years. I recently bought a new vehicle and because I've been with them for so long they were my go-to for the new vehicle. What a mistake!

First I waited weeks for fitment and had to follow up numerous times with them about it without anyone really getting back to me.

Then, when the device was eventually fitted it was faulty, but they were billing me.

When I realised the device was faulty I contacted them and they eventually sent out someone to repair it. I queried being billed for the time the device was not working and asked for a refund for this time. No response! Numerous follow ups later and months later and still no response!

I am horrified at the few times I've received a sms about tampering on my car and no calls received from Netstar to check if everything is ok when I didn't respond. I could have been lying dead in a ditch and they would care less. I am comparing this service to Tracker, where a family member of mine received a call from them because the vehicle ventured into an unsafe area late in the evening. I signed up for the top of the range package with Netstar - the Early Warning one - and this is the type of service I expected, but have not received.

I called the contact centre today to cancel and was told of a settlement amount, which is due to my debits not going through. I don't dispute this, the debit order has bounced but this was deliberate on my end because I wasn't getting the service I was paying for and I wasn't getting feedback on my refund request. When I told the consultant this she said I would need to contact another department for the refund and when I told her I don't have endless airtime to call various departments she confirmed my number, said she would call me back and then hung up without even giving me a chance to say goodbye. I still haven't heard from her and it's hours later.

Quick to debit and re-debit, but not to resolve issues. Not even a courtesy call to find out when I can make payment as I've been a loyal good standing client for more than 10 years, and have had no payments bounce until now. Instead, they just try to take payment again and again with no success and send me a sms.

They don't even have a complaints email on their website, and it's probably because there's no point. They don't deal with complaints.

Sies man! Customer service does not exist at Netstar!