Family in distress not assisted

Item: Netstar
Rating: 5
Author: Madeleine B

We as a family is going through a very emotional time and I have been struggling now for two days to get a tracking report for one afternoon. First I could net get through, then the calls keep on cutting out, then they struggle to assist me. Now holding on for almost 20 min to get someone to help. Is this company not supposed to support you during this time?

Helpful (0)

Replies (3)

Madeleine B's updateReviewer Update

14 Jul 2022, 14:42

Please note that this should be a 1 star and not 5- I do not know how to change it

Madeleine B's update14 Jul 2022, 14:42

Reviewer Update

Please note that this should be a 1 star and not 5- I do not know how to change it

Netstar's replyOfficial

14 Jul 2022, 16:58

Good day Madeleine

Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you. We will reach out to you to further discuss and sort out your problem.

Regards
Netstar

Netstar's reply14 Jul 2022, 16:58

Official

Netstar's replyOfficial

18 Jul 2022, 13:08

Good day Madeleine

Kindly note that we have tried contacting you with no avail, Please advise a suitable time to contact you or an alternative number to reach you.

Regards
Netstar

Netstar's reply18 Jul 2022, 13:08

Official

Good day Madeleine

Kindly note that we have tried contacting you with no avail, Please advise a suitable time to contact you or an alternative number to reach you.

Regards
Netstar