False advertising and hellish customer service😳

Haha NETSTAR?? I don’t recommend, the worst service ever! At this point I just need them to come remove their device! I spoke to an “Adeel” today after having a horrible experience with his colleague the day before. I almost got hijacked a few weeks before, pressed their falsely advertised panic button (which doesn’t work by the way). I received no call for assistance let alone an SMS to find out if I was okay. Tried calling them multiple times after that so we can find out what happened. Calls didn’t go through, had to wait listening to their music to no avail. Tested the button again but still nothing 😳. I’ve been with Netstar for almost 4 years, paying every month with zero issues, never asked for assistance, not once! The moment I need them I get the worst kind of treatment. It’s the weirdest thing honestly. I’ve been trying to cancel for weeks when I eventually decided to send an email in hopes to get a call back, I eventually did only to come across the rudest people in the world. I take responsibility for not checking reviews before I signed up with them, could have saved myself from hell.