Failure to respond to alarm

<p>On 4 October I queried with Netstar why there was no response, or telephone call to me or the other assigned persons, when my alarm was activated. Today, 17 October, I have yet to receive a response.</p> <p>I subscribed to Netstar based on a recommendation after a previous vehicle was ******. Obvi ously Netstar will be useless in such an event - am I just throwing money away every month ? I am sure my insurance company and many other insurance companies would be very unhappy to hear that we are not adequately protected</p>