Failure of the netstar tracking company to fix my tracking, which stopped working since 16 September 2021.

I have called the customer service department on 12 October 2021,reporting that , I am unable to track my car's location, the last car location update was on the 16 of September, the customer care agent confirmed that according to data on her system my tracking unit is not working, I was told a technician will be dispatched over to check my unit,but i will recieve a call prior Cas no given ***-n3b3.

I waited for that call it never happened, I called again 19th October 2021,the customer service agent gave me another Cas no***m6m9, same promise made, waited again no call received from netstar about the technician coming. I called again 25 October 2021,I was transferred from one customer agent to another, for almost 30 minutes until my airtime run out. bought airtime, called again, was send from pillar to post, the last customer agent i was transferred to took my contact number and said, she will refer my matter to the relevant department,and i will be contacted back. It never happened, I called again 27 October 2021 ,same story being transferred from one customer agent to another.

What makes me angry, I have bought the netstar tracking contract for 36 months and paid in advance since January 2020. I actually regret doing so. Now my car is not safe. I will never ever again use netstar.