Extremely Unprofessional Service and Wasted Time

I had a very frustrating experience with Netstar that I feel needs to be highlighted. A fitment was originally scheduled for Tuesday at 13:00. On the day, the technician called me at 12:00 asking if I could come earlier. I rearranged my work schedule to accommodate this. Shortly after, at 12:45, I was informed he had a flat tyre and would be late. At 15:00, I then received a call from customer care saying the appointment would not happen at all and needed to be rescheduled to Thursday. When the technician finally arrived today, the situation became even more disappointing: He refused to do the fitment because my car was parked in the street. While I was busy with a patient and trying to make a plan to move the vehicle, he was lying in his car in an extremely unprofessional manner (on his back with his feet out the window). When I raised this, he responded with attitude. I was asked multiple times to move the car. When I explained that the issue related to the tag on my key, he appeared unfami**** with it and even asked me where the unit is installed in my vehicle — something I would not reasonably know as a client. At that point, due to the lack of professionalism and confidence in his competence, the interaction escalated and I asked him to leave. Overall, this experience was a complete waste of my time and highly unprofessional — from poor scheduling and communication to unacceptable conduct on site. I expected far better service from a company like Netstar.