Extremely Poor Service and No Follow-Up – Netstar Tracking

I am highly disappointed with the level of service I have received from Netstar Tracking. Since Monday (3 days ago), I have been trying repeatedly to get assistance with a very basic request: removing a tracking device from a vehicle I have sold and installing it into my new vehicle.

Despite multiple calls and follow-ups, I have been met with nothing but empty promises. Each time I contact Netstar, I am told that someone will “call me back shortly” or that the matter has been “escalated” — yet no one ever follows up. Days have passed with absolutely no resolution.

This is unacceptable for a company that provides a service customers rely on for security and peace of mind. The lack of communication, accountability, and urgency is extremely frustrating and reflects very poorly on Netstar’s customer service.

At this point, I am left wasting my time constantly chasing them for help with an issue that should have been resolved within a single day.

I am requesting that Netstar urgently contact me and arrange the removal and installation immediately, or I will seriously consider taking my business elsewhere.

Netstar needs to improve its customer support and reliability — this experience has been nothing short of disappointing.