Extremely Poor Customer Service from Netstar

I sold my BMW X2 in November 2021 and assumed the Netstar tracking contract (***6 / VSC10024) would be terminated accordingly. To my shock, I discovered in May 2024 that Netstar had continued debiting my account monthly for a service tied to a deregistered vehicle.

I immediately contacted Netstar to request cancellation and a full refund for the period between December 2021 and April 2024. Despite sending a detailed formal complaint outlining the issue, my concerns were met with a generic one-line response asking for “proof of cancellation.” This ignores the core issue—that no cancellation confirmation was ever sent because Netstar never processed it properly in the first place.

I believe this amounts to unjust enrichment and poor faith conduct, which goes against the spirit of South Africa’s Consumer Protection Act. Netstar failed to alert me of ongoing charges, didn’t confirm the contract cancellation, and continues to avoid meaningful resolution.

Sadly, this experience reflects what many other customers have noted online: poor service, lack of accountability, and ineffective customer support. I strongly urge others to check their billing records and be vigilant if dealing with this provider.