Extremely pathetic customer service

Item: Netstar
Rating: 1
Author: Norman A

Extremely bad service from the sales team. We have been waiting since 2nd November for the installation team to come and do the installation that was booked and confirmed for 2nd November. 😡🤬😡

Have been phoning the sales team non stop even spoke to one of the Managers by the name of Jonothan on the 10th of November. He was going to call the installation centre to follow up and then get back to us. This has stil not happened.

This is really pathetic.

Helpful (0)

Replies (2)

Netstar's replyOfficial

20 Nov 2023, 12:49

Hi Norman

Thank you for taking the time to contact us.

We apologize for the service you have received, and would like the opportunity to assist you.

Please note one of our consultants will make contact with you.

Regards,
Netstar

Netstar's reply20 Nov 2023, 12:49

Official

Netstar's replyOfficial

22 Nov 2023, 10:25

Hi Norman

Thank you for taking our call and allowing an opportunity to assist with your request.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar's reply22 Nov 2023, 10:25

Official