TM
Thokozani M

1 reviews | Active since Jan 2019

24 Apr 2026, 21:58

Extremely inconsiderate

Good Evening

Netstar is really tiring me They debited again and this is ***** ... I am really tired of this . And I thanking of canceling the debit order because I have reached my Patient's and I think my Contract with you guyz has expired. Kindly reverse my money because I am not able to reverse it and the charges the bank charged me. It has been over years asking Netstar to do the right thing but they're failing me big time. And please also pay the charges you always causing in my Account and my Credit Score is affected by your incompetence. You really affected me 😞😪

0
Replies (3)
Netstar
Netstar's reply25 Apr 2026, 08:45
Official
Good day Thokozani,

We’re really sorry to hear about your experience and we understand how frustrating this must be, especially with repeated debits. This isn’t the service we aim to provide.Thank you for bringing this to our attention ,please note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar

Best regards,

Netstar
Netstar's reply28 Apr 2026, 13:07
Official
Good day Thokozani,

Please note that our finance department attempted to contact you but was unsuccessful. 

Kindly advise on a convenient time to reach you.
Kind regards,
Netstar

Best regards,

Netstar
Netstar's reply29 Apr 2026, 17:20
Official
Good day Thokozani,

Thank you for reaching out and for the update provided.

Please note that our Finance Department has attempted to contact you but was unsuccessful.
For further assistance with this matter, kindly contact them directly on *** or email ***, where they will be best placed to assist.

As the matter is currently being handled by the relevant department, this ticket will be closed on our side.
Kind regards,
Netstar

Best regards,