TM
Theola M
1 reviews | Active since Sept 2024
11 Sept 2026, 14:06
EXTREMELY FRUSTRATING EXPERIENCE WITH NETSTAR
I am extremely frustrated with Netstar.
I was promised a refund on 11 August 2026. After chasing them on the 10 September 2026, I was told it would be processed and I'd receive a reference number shortly. Today,11 September, I was told nothing has been processed.
I'm tired of repeatedly chasing for my own money and receiving conflicting info. To top it off, my call was disconnected while i was on hold.
Very disappointing service. Please process my refund IMMEDIATELY
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
11 Sept 2026, 14:34Good day Theola,
We are sorry to hear about your experience.
Please be assured that we are treating your request as a matter of urgency and are committed to resolving this issue as quickly as possible.
Kindly note that one of our consultants will contact you shortly to provide further assistance and keep you informed of the progress.
Regards,
Netstar
We are sorry to hear about your experience.
Please be assured that we are treating your request as a matter of urgency and are committed to resolving this issue as quickly as possible.
Kindly note that one of our consultants will contact you shortly to provide further assistance and keep you informed of the progress.
Regards,
Netstar
Netstar's reply11 Sept 2026, 14:34
Official
Good day Theola,
We are sorry to hear about your experience.
Please be assured that we are treating your request as a matter of urgency and are committed to resolving this issue as quickly as possible.
Kindly note that one of our consultants will contact you shortly to provide further assistance and keep you informed of the progress.
Regards,
Netstar
We are sorry to hear about your experience.
Please be assured that we are treating your request as a matter of urgency and are committed to resolving this issue as quickly as possible.
Kindly note that one of our consultants will contact you shortly to provide further assistance and keep you informed of the progress.
Regards,
Netstar
TM
Theola M's updateReviewer Update
11 Sept 2026, 17:07Hi
No one spoke to me regarding the refund. Please send me the POP
No one spoke to me regarding the refund. Please send me the POP
TM
Theola M's update11 Sept 2026, 17:07
Reviewer Update
Hi
No one spoke to me regarding the refund. Please send me the POP
No one spoke to me regarding the refund. Please send me the POP
TM
Theola M's updateReviewer Update
12 Sept 2026, 08:26This is absolutely frustrating that you guys are saying that the finance department has already communicated to me about my refund. That is lies I will not wait for 7-14 working days for my refund. I am waiting from the 11 August. I demand my refund within 24 hours
TM
Theola M's update12 Sept 2026, 08:26
Reviewer Update
This is absolutely frustrating that you guys are saying that the finance department has already communicated to me about my refund. That is lies I will not wait for 7-14 working days for my refund. I am waiting from the 11 August. I demand my refund within 24 hours
TM
Theola M's updateReviewer Update
18 Sept 2026, 08:54There were 2 refunds owing to me. to date i only received the 1 refund. Still waiting for my other refund. its so frustrating that I have to keep following up.
TM
Theola M's update18 Sept 2026, 08:54
Reviewer Update
There were 2 refunds owing to me. to date i only received the 1 refund. Still waiting for my other refund. its so frustrating that I have to keep following up.