DT
Dirk T

1 reviews | Active since May 2023

26 Jul 2025, 09:13

EXTREMELY DISSATISFIED EX-CUSTOMER. NETSTAR WILL BULLY YOU, BEWARE!!!!

I was a loyal Netstar customer for many years, with multiple vehicles on covered at times.

on the 26th June I sold my vehicle and informed them via email on the 27th June to please cancel the service. I received and email and reference number with an instruction from the Customer Service agent to their cancellation team to action.

Heard nothing apart from being contacted by a debt-collecting company. My account was handed over.

To retain a clean credit score I made full payment and even called Netstar in person on the 10th July to ensure the cancellation process was actioned on their system. Again I received a reference number.

This morning the same collection company called as I have been handed over again!!!!

Why I don't know.

This is a thieving company out to ensure they ruin your credit score and use bully tactics.

DO NOT USE THEM!!!!!!!

0
Replies (4)
Netstar
Netstar's reply26 Jul 2025, 09:41
Official
Good day Dirk, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards,
Netstar

DT
Dirk T's update26 Jul 2025, 09:50
Reviewer Update
Looking forward to the call to ensure the incident is resolved.
Netstar
Netstar's reply26 Jul 2025, 10:17
Official
Good day Dirk, 

Kindly note that we are currently looking into this matter and we will advise accordingly.

Regards,
Netstar
Netstar
Netstar's reply28 Jul 2025, 17:42
Official
Good day Dirk, 

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards,
Netstar