Extremely disappointing service and lack of support

Our truck was involved in an accident two months ago and was written off. Despite this, we’ve still been billed monthly for a vehicle that is no longer operational. I contacted the company to cancel the contract, but they refuse unless I pay the full remaining balance — which is unreasonable given the circumstances.

On top of that, their app constantly fails to connect, especially during peak times, and I often receive “connection error” messages. I’ve reported this multiple times, yet customer service keeps insisting the issue is on my side, without offering any real assistance.

I’ve laid several complaints, but the response has been slow, dismissive, and unhelpful. Overall, an extremely frustrating experience — I would strongly caution others before signing a contract with them.