Extremely disappointing experience with Netstar

I had high hopes for Netstar and expected a professional service, but unfortunately my experience has been extremely disappointing.

I had a Netstar tracker installed at my home by a technician. After the installation, I discovered the following morning that the coolant cap had been left open, causing the coolant to leak out. I had already driven approximately 20–30 km to work before discovering the problem. There were also no warning lights or dashboard indications to alert me that the vehicle had lost its coolant.

I immediately contacted Netstar and reported the issue. They acknowledged my complaint and opened a repair case, informing me that a technician would contact me and come out to inspect and rectify the problem.

Unfortunately, the technician never came, and I never received a follow-up call from Netstar to check whether the issue had been resolved.

At this point, the issue has already been resolved and my car is fine, so I no longer require Netstar's assistance with this particular matter. However, that does not change how disappointed I am with the way the situation was handled.

Mistakes can happen, but what matters is how a company responds when something goes wrong. I expected Netstar to take the matter seriously, arrange the inspection as promised, and at the very least follow up with me. None of that happened.

I genuinely had high hopes for this company, which makes the experience even more disappointing. The lack of follow-up, communication and accountability has completely changed my impression of Netstar.

I expected much better.