Extremely Disappointed with Netstar's Service

I am extremely disappointed with the service I received from Netstar. Last week Friday, 29 November 2024, a tracking device was installed on my motorcycle without any prior warning that it could damage my battery. The installation was rushed—an hour before I left for Polokwane—and the next morning, my bike wouldn't start. I was stranded the entire day until a friend helped me in the afternoon.

When I contacted Netstar (Saturday, 30 November) , one of the agents connected me to a technical supervisor who admitted that this tracker should never have been fitted to my motorcycle. Following this, I had to take my bike to Yamaha (2 December 2024), who confirmed today (3 December 2024) that the battery was damaged due to the tracker. Now I am responsible for replacing the battery and paying for the labor costs.

When I decided to cancel the service (3 days after installation) due to this terrible experience, I was transferred to the retentions department, where Tsholofolo Masemola informed me that I would need to deal with their attorneys if I proceeded with cancellation. This is unacceptable, especially since the device was installed on Friday and rendered my bike inoperable by Saturday (30 November 2024).

Netstar's lack of professionalism and accountability is shocking. I would not recommend their services to anyone and will be sharing my experience across all the biking forums I’m part of to warn others.