LP
L P
1 reviews | Active since Aug 2025
26 Aug 2025, 11:44
Extremely Disappointed with Netstar
I received multiple notifications that my vehicle was in use around midnight, despite it being parked in my garage. This caused unnecessary panic and distress. I reported the issue and requested urgent clarity, but there was no timely response or explanation. If your system can't provide accurate tracking, how can anyone trust it for vehicle safety? Very disappointed in the lack of reliability and poor customer service. I expected much better from a company in the security industry.
Helpful (0)
Replies (5)0
Replies (5)Netstar's replyOfficial
26 Aug 2025, 12:09Good day Liselle,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Best regards,
Netstar's reply26 Aug 2025, 12:09
Official
Good day Liselle,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Best regards,
Netstar's replyOfficial
27 Aug 2025, 14:32Good day Liselle,
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Best regards,
Netstar's reply27 Aug 2025, 14:32
Official
Good day Liselle,
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Best regards,
LP
L P's updateReviewer Update
05 Sept 2025, 07:16Hi Netstar Team,
Your call was to apologise, not to notify me of the reason your app is faulty.
It is now 2 weeks later and my app is still notifying me of my vehicle in motion at midnight, when it parked in my garage
Next time you reach out. Reach out with a solution, advise if you'd like to check my unit, replace my unit. Run diagnostics. Sometimes other than an apology. I don't pay for that. I pay for competency from a service provider.
Your call was to apologise, not to notify me of the reason your app is faulty.
It is now 2 weeks later and my app is still notifying me of my vehicle in motion at midnight, when it parked in my garage
Next time you reach out. Reach out with a solution, advise if you'd like to check my unit, replace my unit. Run diagnostics. Sometimes other than an apology. I don't pay for that. I pay for competency from a service provider.
LP
L P's update05 Sept 2025, 07:16
Reviewer Update
Hi Netstar Team,
Your call was to apologise, not to notify me of the reason your app is faulty.
It is now 2 weeks later and my app is still notifying me of my vehicle in motion at midnight, when it parked in my garage
Next time you reach out. Reach out with a solution, advise if you'd like to check my unit, replace my unit. Run diagnostics. Sometimes other than an apology. I don't pay for that. I pay for competency from a service provider.
Your call was to apologise, not to notify me of the reason your app is faulty.
It is now 2 weeks later and my app is still notifying me of my vehicle in motion at midnight, when it parked in my garage
Next time you reach out. Reach out with a solution, advise if you'd like to check my unit, replace my unit. Run diagnostics. Sometimes other than an apology. I don't pay for that. I pay for competency from a service provider.
Netstar's replyOfficial
05 Sept 2025, 09:09Good day Liselle
Thank you for reaching out to us, we have noted your query and will look into it to provide feedback.
A consultant will contact you to assist.
Regards
Netstar
Thank you for reaching out to us, we have noted your query and will look into it to provide feedback.
A consultant will contact you to assist.
Regards
Netstar
Best regards,
Netstar's reply05 Sept 2025, 09:09
Official
Good day Liselle
Thank you for reaching out to us, we have noted your query and will look into it to provide feedback.
A consultant will contact you to assist.
Regards
Netstar
Thank you for reaching out to us, we have noted your query and will look into it to provide feedback.
A consultant will contact you to assist.
Regards
Netstar
Best regards,
Netstar's replyOfficial
05 Sept 2025, 16:10Good day Liselle
As per our consultants you have been contacted and you are being assisted. Thank you for reaching out to us, have a good day.
Regards
Netstar
As per our consultants you have been contacted and you are being assisted. Thank you for reaching out to us, have a good day.
Regards
Netstar
Best regards,
Netstar's reply05 Sept 2025, 16:10
Official
Good day Liselle
As per our consultants you have been contacted and you are being assisted. Thank you for reaching out to us, have a good day.
Regards
Netstar
As per our consultants you have been contacted and you are being assisted. Thank you for reaching out to us, have a good day.
Regards
Netstar
Best regards,
