LP
L P

1 reviews | Active since Aug 2025

26 Aug 2025, 11:44

Extremely Disappointed with Netstar

I received multiple notifications that my vehicle was in use around midnight, despite it being parked in my garage. This caused unnecessary panic and distress. I reported the issue and requested urgent clarity, but there was no timely response or explanation. If your system can't provide accurate tracking, how can anyone trust it for vehicle safety? Very disappointed in the lack of reliability and poor customer service. I expected much better from a company in the security industry.

0
Replies (5)
Netstar
Netstar's reply26 Aug 2025, 12:09
Official
Good day Liselle, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards,
Netstar

Best regards,

Netstar
Netstar's reply27 Aug 2025, 14:32
Official
Good day Liselle, 

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards, 
Netstar

Best regards,

LP
L P's update05 Sept 2025, 07:16
Reviewer Update
Hi Netstar Team,

Your call was to apologise, not to notify me of the reason your app is faulty.

It is now 2 weeks later and my app is still notifying me of my vehicle in motion at midnight, when it parked in my garage

Next time you reach out. Reach out with a solution, advise if you'd like to check my unit, replace my unit. Run diagnostics. Sometimes other than an apology. I don't pay for that. I pay for competency from a service provider.
Netstar
Netstar's reply05 Sept 2025, 09:09
Official
Good day Liselle

Thank you for reaching out to us, we have noted your query and will look into it to provide feedback. 
A consultant will contact you to assist.

Regards 
Netstar 

Best regards,

Netstar
Netstar's reply05 Sept 2025, 16:10
Official
Good day Liselle 

As per our consultants you have been contacted and you are being assisted.  Thank you for reaching out to us, have a good day.

Regards 
Netstar 

Best regards,