Extremely disappointed with @NetstarSA

I cancelled my account in April 2025, yet I’m still getting invoices and now even legal threats from GL Attorneys!

I emailed Netstar on 8 August (see below), followed up via phone in July and was promised feedback. Still NOTHING. No response, no closure confirmation, just silence… and now harassment.

This is unacceptable.

📩 My original email to Netstar (8 August 2025):

Dear Netstar, I am writing to express my concern regarding continued invoices for an account I cancelled in April 2025. Despite cancelling the account, I have continued to receive invoices. I called your support team in July to follow up, and the agent I spoke to assured me they would get back to me. However, I have yet to receive any response or resolution.

Please explain why I am still being billed for a cancelled account and ensure that all charges are reversed immediately. I also request written confirmation that the account has been closed and no further charges will be app****.

Your urgent attention to this matter is required. I expect a response within 2 business days.

Kind regards

🔁 @NetstarSA, I demand immediate feedback. You had months to respond before escalating to lawyers. This is how you treat customers?

#Netstar #CustomerServiceFail #Accountability #ConsumerRights #BillingDispute