Extremely Disappointed – Tracking Device Drains Battery & Car Left Unsafe

I’m deeply disappointed with Netstar. Since installing their tracking device, my car battery has been constantly draining to the point where it won’t start without a jumpstart. This has depleted all my battery assist callouts with my insurance, left me stranded multiple times, and forced me to rely on unplanned Uber trips.

Despite raising this issue several times and giving Netstar the opportunity to resolve it, nothing has improved. Last Friday, I finally got through to an amazing consultant who ensured a technician came out the same day — something I’m truly grateful for!

The technician worked on my vehicle for over five hours. He told me he had fixed something on the device (yet insisted it wasn’t faulty) and, in the process, caused a new issue: none of the passenger doors or the boot open anymore.

This is a serious safety and security concern. I was told the locking issue would be resolved the next business day (yesterday), but no one followed up or came through — despite the promise. I now have a vehicle that is not only unreliable but also unsafe.

Netstar’s lack of urgency and accountability is unacceptable. I’ve requested cancellation of my contract and removal of the device — yet no one has even responded. I refuse to pay any early cancellation fees for a service that has caused more harm than help.