EXTREMELY BAD SERVICE AT NETSTAR!!!!!

I honestly do not know what to do with these people now, and the unfortunate part is that I am stuck with them because the contract binds me! I did the change of ownership last year. They were so quick to take the money, but I had to make several calls for them to do the actual change as I was still being reported the old car. Now! I am struggling to get them to send me the Monthly Travel Logbook Report. Whenever I call, I get sent from pillar to post, and nobody responds to my emails, but the debit goes off every month without fail!!!!