Extremely bad service and attitude

I called Netstar (today 15/04/2015 ) contact centre to enquire about my account to which I was told it is with their Legal department. I was referred to a very rude, sarcastic and arrogant woman called Nomsa who is the person handling my account. She told me I was handed over to Netstar debt collector and she gave me contact details of the company and told me to use my ID Number as reference. I called the company and used my Id number as a reference, to my surprise the consultant (Nonkululeko) who was helping me said I do not appear in their system. <br> <br> The consultant took my contact details and returned back to me with incorrect details of me (wrong address, wrong id number and email address)<br> <br> I then called Nomsa at Altech Netstar, she gave me an attitude saying she will get back to me. I called again after 2 hours to check progress she then told me to wait for her to call me back. This Nomsa woman is clearly in the wrong department to deal with customers, she is very rude, and very impatient.<br> <br> I was told she is the one dealing with my account, I therefore find it very strange that she cannot be able to tell what''s really happening with the account and be rude instead.