Extremely bad company !!!!

Where do I even begin, firstly do not ever use this thing , bad company, bad customer service, bad procedures. They don’t know what they’re doing. My application with them was approved on the 14 October and I gave them my information including banking details , today is the 8th November, only now they want to assign a technician to come fit the device. Late October I went to one of their centres in Wonderboom Pretoria and I was told I don’t have a booking and no arrangements were made. It’s a complete the joke. All this time what were they doing?