excuses not to cancel

<p>i recently sold one of my motor vehicles and contacted Netstar to cancel the tracking service i was told that i cant as i will have to pay a penalty fee of 800 rand which i do not mind .However i asked the very rude lady as to why as there is no contract or Voice record that i agreed to a 36 month contract and she told me she can also not give it to me . I phoned a second time and the person told me they still waiting on the voice recording as its from 2014 and then placed me on hold for a while and then ending the call !!!!!!!!!!.</p> <p> </p> <p>if you can please cancel the tracking system or prove to me where i agreed to a 36 MONTH TERM inorder for me to pay the cancellation fee .</p>