Exceptionally poor service from my Netstar

This is my second review and installation of the Netstar early warning system. The test certificate says all is functional. But the panic button and key alert are not working. I am tired of this - poor communication and faulty systems. I had an accident last month - the device and My Netstar team were not functional AT ALL. I am so disappointed. But I don't even have a choice to leave as they have locked me in for 3 years without my consent :(