Empty promises.

I have been trying now for about a week if not more, to a: get my account upgraded to an early warning account, b: to get a new early warning tracking unit installed in my new car as the previous one was written of and most frustrating the one that NO ONE at netstar seem to be able to answer me: My one vehicle has broken down a long time ago and we were waiting to get the funds to fix it up. So we installed a new tracking system into a third vehicle that we had. This third vehicle has now been sold to fix the first vehicle and the new owner does not want a tracking system in his vehicle, so now, they never removed the unit from the first car. They just need to reactivate it. Now my question that I probably asked now to 50 different people at netstar os: Do I have to pay for a whole new system (then there will be 2 units inside that vehicle, or is it not at all possible to just reactivate the original unit that was installed in the vehicle in the first place? Everybody pushes the question to the next giy and NO ONE seems to have am answer for me. This is realy pathetic service and if I had the money available I would buy out my contract and go over Tracker. I hate to think that this will be the same service I get when my vehicle is actually ****** some day.