Early Warning System has not worked since July 2021!!!!!

Early Warning System has not worked since July 2021!!!!!

I had Lody come install a new devise in my car this past weekend, as the previous devise I had was ‘faulty’. Lody confirmed reason for fault was due to the previous poorly installed devise by previous technician.

The device mechanism should have been facing downwards but was installed upwards, therefore causing the water / steam damage from my engine. Even though it’s supposed to be waterproof!

I have been paying monthly installments on a faulty devise that has not worked since July 2021. Netstar only picked this up on the 30 March 2023 when they sent me an email; advising me that they did a ‘test’ and identified no activity on my car! Really after 2 years!

How pathetic! I would have expected you guys to notice after 1 week at the most not 2 years later!!!!!!

How do you only notice that after almost 2 years you have not picked up any signal on my car.

I know your T&Cs says I should test my unit every 6 months!

I also tried testing my panic button this weekend and pressed the panic button multiple times and have not had one telephone call!

I am disgusted, I don’t even want to imagine, had my car been ****** and the insurance company would repudiate my claim.

I expect to be refunded for the last 2 years of my premiums for a nonexistent early warning system & devise poorly installed due to you guys not conveniently installing it correctly!!!!

If this matter is not resolved by the end of this week, I am cancelling my contract and will be switching to Tracker!

I have also called twice to lay a verbal complaint last week and have not had any feedback.

I expect the technical manager to give me a detailed explanation and to be reimbursed for the last almost 2 years for a nonexistent early warning system!!!!