Dysfunctional tracking UNITS and damages to Client's Cars

Had tracking devices installed in two cars, on one car the tracking system/ signal had about a 6 hour delay. I told them and they told me to monitor it, which didn't change anything really.

The other car had a component theft protection error a few days after the installation. This is where I realized Netstar was about money and not customer service. I must have about 10 plus case numbers from them that were not addressed. To this day, not even single callback to check status of the vehicle. The only time they responded was to ask how am I sure if the electronic system fault is due to the fitment of the tracking unit.

So I took the car the dealer to have the issue resolved and it could not be resolved: with the comments that the tracking unit needs to be removed before then they can attempt again. Since the car had gone to a different town, Netstar told me to bring the car to them which required me to travel about 700kms. They removed the tracker and I took the car back to the dealer and the fault was cleared.

I'd give them zero stars if it were possible, they are not reliable for a company that sells reliability.