Dubious behaviour from Altech Netstar

<p>In April 2012 I purchased the Cybersleuth tracking option from Netstar. In February 2016 I cancelled this package and took out a new service because I had changed vehicles. Noteworthy is that I was erroneously charged for both the new service as well as the Cybersleuth at end March and end April 2016. I changed vehicles again in May 2016 and requested that the new service be cancelled. I was informed that it is a three year subscription service and that penalties will apply for early termination. I however queried this as I cannot remember that I was informed that I am purchasing a three year subscription. I consequently requested the recording of the transaction, whic Altech Netstar to this day has failed to provide me with. They constantly come up with delay tactics regarding the recording. This behaviour of them of course is very suspicious because if they say as they claim that I was made aware that it is a three year subscription, then why dont they play me the recording?And why do they not reimburse me the credit due to me? My acc nr: ********** </p>