1 reviews | Active since Nov 2016

14 Feb 2017, 12:35

Double deductions

<p>Recently I discovered that altech netstar was deducting monies from my account for an old tracking system that I had in my previous vehicle and the when I traded my car the dealership included a new device with netstar and canceled the old contract.</p> <p>I thought the monthly deduction was for the new device just to discover that there are a premium included in my car installment I am paying for the old device.</p> <p>I called netstar many times and they try and try to connect me to a credit controller with no joy. One very stern consultant told me that they will refund only a portion and not all the monies because I still owe them? How does it make sense? Why would I take a new tracker if I could just taken the old one out and fit that into the new car?</p> <p>Netstar I want my money! Or we can fight the ugly way!</p>

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Replies (4)
Netstar
Netstar's reply14 Feb 2017, 13:19
Official

Good day Gary

As per our telephonic conversation, I will investigate and I will revert back to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply15 Feb 2017, 09:13
Official

Good day Gary

As per our telephonic conversation, I have provide you with feedback from the relevant department,

Kind regards

Denise

Best regards,

's update31 Mar 2017, 16:53
Reviewer Update

Denise

I tried to get hold of you many times . I did not receive the correct amount. Please call me as this matter is not resolved

Netstar
Netstar's reply03 Apr 2017, 09:37
Official

Good day Gary

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Best regards,