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Nompilo N

1 reviews | Active since Oct 2025

20 Oct 2025, 07:57

Double debited for the same car for over 2 years.

Installed a tracking device on 2 Vehicles in 2023, one i used for self and one i used for business, i then had the one vehicle transfere to fleet as i have other cars that are fleet and debit on a separate account to the one i use for personal use. However the car is debiting on the fleet account but also debits on my personal account, Netstar is double debiting me for the same car since 2023. I can't keep reversing the debit orders as that has a negative impact on my score. I have phone a countless number of times without help and have even been assisted by their fleet manager fortune but still i haven't had no refund, and they are still double debiting me. I am beyond missed and frustrated. Vehicle reg BC67YLGP

0
Replies (2)
Netstar
Netstar's reply20 Oct 2025, 08:31
Official
Good day Nompilo, 

Please be advised that your query has been escalated to our Fleet team. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar

Netstar
Netstar's reply22 Oct 2025, 07:16
Official
Good day Nompilo, 

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards,
Netstar