CR
Constance R
1 reviews | Active since Jan 2019
28 Jun 2024, 20:46
Double debited
My 36 months contract with them had ended, then I renewed and down graded to nano option now I'm being debited the amount for the canceled contract and the new one, which is totally unacceptable. I called them the previous month and I was assured it will be sorted out but now I'm still double debited, they are the worst I want my money back.
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Replies (2)
Netstar's replyOfficial
29 Jun 2024, 08:47Hi Constance
Thank you for flagging this matter with us.
Kindly note that this matter has been escalated for attendance.
Kind regards,
Netstar
Thank you for flagging this matter with us.
Kindly note that this matter has been escalated for attendance.
Kind regards,
Netstar
Netstar's reply29 Jun 2024, 08:47
Official
Hi Constance
Thank you for flagging this matter with us.
Kindly note that this matter has been escalated for attendance.
Kind regards,
Netstar
Thank you for flagging this matter with us.
Kindly note that this matter has been escalated for attendance.
Kind regards,
Netstar
Netstar's replyOfficial
01 Jul 2024, 11:50Hi Constance
We are pleased to see that you were contacted and assisted with this matter.
Should you need further assistance, please reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted with this matter.
Should you need further assistance, please reach out and we will be happy to assist.
Kind regards,
Netstar
Netstar's reply01 Jul 2024, 11:50
Official
Hi Constance
We are pleased to see that you were contacted and assisted with this matter.
Should you need further assistance, please reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted with this matter.
Should you need further assistance, please reach out and we will be happy to assist.
Kind regards,
Netstar