Double debit and ****py service

Since June 2022 I have been fighting an endless battle with Netstar as they are double debiting me every month . Refunds have been promised but none forthcoming and to top all they have triple debited me this month. Spoke to 3 different people today and nobody could give me an answer as to why . Last person I spoke to Ncebakazi in their accounts department just keeps on telling me she does not know , this is so frustrating. I just want my debit order to be corrected and my refund for the last 6 months paid back. When asked to speak to a manager she advised me the manager is at lunch . This is the worst service ever 😡 I rate Netstar a zero.