Double debit and bad customer service

I changed vehicles in October. At this time the agreement was that: 1) the previous contract (on old vehicle) will be cancelled with a reduced settlement of 1 month. 2) The new contract (on new vehicle) will become effective.

However, despite this, Netstar have continued to debit my account for 2 x active units when only 1 unit is active.

Extremely disappointing that Netstar does not honour their agreements. Furthermore, after spending 12 minutes with a call centre agent and getting passed from person to person without resolution, the call gets cut and NOBODY bothers to call back.

Pathetic service netstar, very poor service and shocking customer service.