MO
Marius O
1 reviews | Active since Apr 2017
29 Jan 2024, 16:17
Double billing on the same vehicle
Quick and short. NEVER use them. They are billing me twice for the same vehicle. Do you think they can / want to resolve this. I am NOW stuck with this issue after I had to battle with them for more than 6 months to install a new device which stopped working. After finally getting them to install it the new unit now I am getting billed twice for the same vehicle. The funny part is, They are charging me different price for the same car. They billed me R64 for one vehicle and then another R84 from the second vehicle, but it is the same vehicle
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Replies (2)
Netstar's replyOfficial
29 Jan 2024, 16:33Good day Marius
Thank you for flagging this serious matter with us, we apologize for the service you have received. We will look into this matter and contact you to further assist.
Regards Netstar
Thank you for flagging this serious matter with us, we apologize for the service you have received. We will look into this matter and contact you to further assist.
Regards Netstar
Best regards,
Netstar's reply29 Jan 2024, 16:33
Official
Good day Marius
Thank you for flagging this serious matter with us, we apologize for the service you have received. We will look into this matter and contact you to further assist.
Regards Netstar
Thank you for flagging this serious matter with us, we apologize for the service you have received. We will look into this matter and contact you to further assist.
Regards Netstar
Best regards,
Netstar's replyOfficial
01 Feb 2024, 08:32Good day Marcius
Thank you for reaching out to us, as per feedback from our retentions agent, you have been contacted and assisted with cancellation of the one vehicle and a refund has been requested.
Regards
Netstar
Thank you for reaching out to us, as per feedback from our retentions agent, you have been contacted and assisted with cancellation of the one vehicle and a refund has been requested.
Regards
Netstar
Best regards,
Netstar's reply01 Feb 2024, 08:32
Official
Good day Marcius
Thank you for reaching out to us, as per feedback from our retentions agent, you have been contacted and assisted with cancellation of the one vehicle and a refund has been requested.
Regards
Netstar
Thank you for reaching out to us, as per feedback from our retentions agent, you have been contacted and assisted with cancellation of the one vehicle and a refund has been requested.
Regards
Netstar
Best regards,