RH
Rochelda H
1 reviews | Active since May 2010
20 May 2022, 17:04
Dotsure & Netstar *******!!!
I took out vehicle insurance with Dotsure in October 2021 and was told that it was mandatory to have the Netstar vehicle tracking devise fitted to ensure that my insurance cover was valid and active. Over the next two months, my insurance premium totaled to approximately R3500 for an Opel Adam 1.4 2016. I cancelled the insurance cover and also contacted Netstar to cancel the tracking devise and have it removed as I already have a Tracker fitted to my car. I contacted Netstar on numerous occasions to cancel, but they never called back with feedback as I am disputing the cancellation fees. If I could cancel my insurance with Dotsure, how can Netstar hold me to a cancellation fee if they are a 3rd party provider? This is day light ******* and the customer service is non existent. I will be taking this to the Consumer Council if I do not get the policy cancelled and have the device removed from my vehicle. I will also expect the monthly installments to be refunded for the months I have been paying for something I am not using or benefitting from. With Tracker I got a panic button for emergency situations, all Netstar did was track my driving. I expect to hear from a manager who is able to cancel the contract and refund my money. I also do not want an automated response!!!
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
20 May 2022, 17:10Hello Rochelda,
Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
Regards,
Netstar Team
Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
Regards,
Netstar Team
Netstar's reply20 May 2022, 17:10
Official
Hello Rochelda,
Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
Regards,
Netstar Team
Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
Regards,
Netstar Team
Netstar's replyOfficial
24 May 2022, 09:09Good day Rochelda,
Please note we have escalated the matter to our cancellations department and will provide feedback .
Please note that part of our contract with Dotsure was for you to get a tracking device fitted with Netstar .
Hence, when you cancel with Dotsure , you need to inform us should you wan to continue with the contract of cancel it.
Reference: CAS-***-Z9D2
Regards,
Netstar Team
Please note we have escalated the matter to our cancellations department and will provide feedback .
Please note that part of our contract with Dotsure was for you to get a tracking device fitted with Netstar .
Hence, when you cancel with Dotsure , you need to inform us should you wan to continue with the contract of cancel it.
Reference: CAS-***-Z9D2
Regards,
Netstar Team
Netstar's reply24 May 2022, 09:09
Official
Good day Rochelda,
Please note we have escalated the matter to our cancellations department and will provide feedback .
Please note that part of our contract with Dotsure was for you to get a tracking device fitted with Netstar .
Hence, when you cancel with Dotsure , you need to inform us should you wan to continue with the contract of cancel it.
Reference: CAS-***-Z9D2
Regards,
Netstar Team
Please note we have escalated the matter to our cancellations department and will provide feedback .
Please note that part of our contract with Dotsure was for you to get a tracking device fitted with Netstar .
Hence, when you cancel with Dotsure , you need to inform us should you wan to continue with the contract of cancel it.
Reference: CAS-***-Z9D2
Regards,
Netstar Team
RH
Rochelda H's updateReviewer Update
24 May 2022, 10:43Good morning,
Thank you for your message. When I signed up with Dotsure I was told that the Netstar tracking device is mandatory to have the insurance policy. With Dotsure making various debts adding up to approximately R3500 I decided to cancel thinking that the Netstar would also be cancelled as they signed me up for the tracking device.
After cancelling with Dotsure I made numerous calls to your cancellations department and dealt with a few very unfriendly sometimes rude consultants saying that I would have to pay a cancellation fee or the balance of my contract.
My contract was with Dotsure and they made it mandatory to have the device installed.
I want to cancel the contract with Netstar as I had a Tracker fitted when I purchased my vehicle. I received a panic button and I get calls from Tracker when the panic button has been triggered.
With Netstar I was only monitored for my driving whether good or bad. What is the point of that?
Anyway, I would like to cancel this with immediate effect and have the monthly installments from the time I cancelled with Dotsure refunded to me.
I have seen nothing but bad reviews from other users and I will take this to the Insurance Ombudsman. In fact I have already logged an enquiry and I am awaiting their feedback on this issue.
Many thanks
Rochelda
Thank you for your message. When I signed up with Dotsure I was told that the Netstar tracking device is mandatory to have the insurance policy. With Dotsure making various debts adding up to approximately R3500 I decided to cancel thinking that the Netstar would also be cancelled as they signed me up for the tracking device.
After cancelling with Dotsure I made numerous calls to your cancellations department and dealt with a few very unfriendly sometimes rude consultants saying that I would have to pay a cancellation fee or the balance of my contract.
My contract was with Dotsure and they made it mandatory to have the device installed.
I want to cancel the contract with Netstar as I had a Tracker fitted when I purchased my vehicle. I received a panic button and I get calls from Tracker when the panic button has been triggered.
With Netstar I was only monitored for my driving whether good or bad. What is the point of that?
Anyway, I would like to cancel this with immediate effect and have the monthly installments from the time I cancelled with Dotsure refunded to me.
I have seen nothing but bad reviews from other users and I will take this to the Insurance Ombudsman. In fact I have already logged an enquiry and I am awaiting their feedback on this issue.
Many thanks
Rochelda
RH
Rochelda H's update24 May 2022, 10:43
Reviewer Update
Good morning,
Thank you for your message. When I signed up with Dotsure I was told that the Netstar tracking device is mandatory to have the insurance policy. With Dotsure making various debts adding up to approximately R3500 I decided to cancel thinking that the Netstar would also be cancelled as they signed me up for the tracking device.
After cancelling with Dotsure I made numerous calls to your cancellations department and dealt with a few very unfriendly sometimes rude consultants saying that I would have to pay a cancellation fee or the balance of my contract.
My contract was with Dotsure and they made it mandatory to have the device installed.
I want to cancel the contract with Netstar as I had a Tracker fitted when I purchased my vehicle. I received a panic button and I get calls from Tracker when the panic button has been triggered.
With Netstar I was only monitored for my driving whether good or bad. What is the point of that?
Anyway, I would like to cancel this with immediate effect and have the monthly installments from the time I cancelled with Dotsure refunded to me.
I have seen nothing but bad reviews from other users and I will take this to the Insurance Ombudsman. In fact I have already logged an enquiry and I am awaiting their feedback on this issue.
Many thanks
Rochelda
Thank you for your message. When I signed up with Dotsure I was told that the Netstar tracking device is mandatory to have the insurance policy. With Dotsure making various debts adding up to approximately R3500 I decided to cancel thinking that the Netstar would also be cancelled as they signed me up for the tracking device.
After cancelling with Dotsure I made numerous calls to your cancellations department and dealt with a few very unfriendly sometimes rude consultants saying that I would have to pay a cancellation fee or the balance of my contract.
My contract was with Dotsure and they made it mandatory to have the device installed.
I want to cancel the contract with Netstar as I had a Tracker fitted when I purchased my vehicle. I received a panic button and I get calls from Tracker when the panic button has been triggered.
With Netstar I was only monitored for my driving whether good or bad. What is the point of that?
Anyway, I would like to cancel this with immediate effect and have the monthly installments from the time I cancelled with Dotsure refunded to me.
I have seen nothing but bad reviews from other users and I will take this to the Insurance Ombudsman. In fact I have already logged an enquiry and I am awaiting their feedback on this issue.
Many thanks
Rochelda
Netstar's replyOfficial
24 May 2022, 11:11Good Day Rochelda,
Please accept our apology for the inconvenience caused. A retentions consultant will contact you to assist.
For any other queries, please don't hesitate to contact us.
Kind Regards
Netstar
Please accept our apology for the inconvenience caused. A retentions consultant will contact you to assist.
For any other queries, please don't hesitate to contact us.
Kind Regards
Netstar
Netstar's reply24 May 2022, 11:11
Official
Good Day Rochelda,
Please accept our apology for the inconvenience caused. A retentions consultant will contact you to assist.
For any other queries, please don't hesitate to contact us.
Kind Regards
Netstar
Please accept our apology for the inconvenience caused. A retentions consultant will contact you to assist.
For any other queries, please don't hesitate to contact us.
Kind Regards
Netstar
RH
Rochelda H's updateReviewer Update
24 May 2022, 11:39I received a call now from a lady at Netstar trying to sell me or have me upgrade the current device. Are you kidding me?? Communicate much??
She wanted to divert my call to the cancellations department, and I advised her that I am at work and not able to take the call at the moment. She asked when it would be a convenient time to call and I advised her that it would be after 17:00.
Let's see if I get a call and whether I will get any resolve on the above.
She wanted to divert my call to the cancellations department, and I advised her that I am at work and not able to take the call at the moment. She asked when it would be a convenient time to call and I advised her that it would be after 17:00.
Let's see if I get a call and whether I will get any resolve on the above.
RH
Rochelda H's update24 May 2022, 11:39
Reviewer Update
I received a call now from a lady at Netstar trying to sell me or have me upgrade the current device. Are you kidding me?? Communicate much??
She wanted to divert my call to the cancellations department, and I advised her that I am at work and not able to take the call at the moment. She asked when it would be a convenient time to call and I advised her that it would be after 17:00.
Let's see if I get a call and whether I will get any resolve on the above.
She wanted to divert my call to the cancellations department, and I advised her that I am at work and not able to take the call at the moment. She asked when it would be a convenient time to call and I advised her that it would be after 17:00.
Let's see if I get a call and whether I will get any resolve on the above.
Netstar's replyOfficial
24 May 2022, 11:47 Good day Rochelda '
A retentions agent will contact you at your preferred time to further assist.
Regards
Netstar
A retentions agent will contact you at your preferred time to further assist.
Regards
Netstar
Netstar's reply24 May 2022, 11:47
Official
Good day Rochelda '
A retentions agent will contact you at your preferred time to further assist.
Regards
Netstar
A retentions agent will contact you at your preferred time to further assist.
Regards
Netstar