Don't use Netstar worst service provider
I’m extremely disappointed with the service from Netstar. I had a tracker installed in my vehicle on 2 April 2026, yet somehow Netstar has absolutely no record of the installation on their system. Since then, I’ve contacted them multiple times through calls and emails, but my emails are simply being read and ignored, and I keep getting sent in circles with no actual assistance or resolution.
Because of their negligence, I am completely unable to track my vehicle. This is extremely concerning because if anything were to happen to my car, there would be no way to recover it. A vehicle tracking company should provide customers with peace of mind and reliable support, but my experience has been the complete opposite.
The lack of communication, accountability, and urgency from Netstar is unacceptable, especially considering this involves the safety and security of my vehicle. I expected far better service and professionalism.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration, inconvenience, and concern this situation has caused. We fully understand how distressing it is to be unable to track your vehicle, especially given the safety and security risks involved.
We acknowledge your installation , and we are deeply concerned to learn that the installation is not reflecting on the system and that your follow‑up attempts were not handled appropriately. This is not the level of service or communication we expect to provide, and we regret that you were left without resolution.
Please be assured that this matter has been escalated as a priority to our relevant teams for immediate investigation.
A member of our team will contact you directly with an update and to confirm the necessary corrective steps.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration, inconvenience, and concern this situation has caused. We fully understand how distressing it is to be unable to track your vehicle, especially given the safety and security risks involved.
We acknowledge your installation , and we are deeply concerned to learn that the installation is not reflecting on the system and that your follow‑up attempts were not handled appropriately. This is not the level of service or communication we expect to provide, and we regret that you were left without resolution.
Please be assured that this matter has been escalated as a priority to our relevant teams for immediate investigation.
A member of our team will contact you directly with an update and to confirm the necessary corrective steps.
Kind Regards,
Netstar