HW
Heather W
1 reviews | Active since Apr 2021
10 Feb 2024, 09:49
Don't trust Netstar (in my opinion).
Despite numerous attempts to obtain call records for an activation which was supposed to be effective from 1 Nov 2023, Netstar have been unhelpful, sometimes condescending, and seemingly are refusing to help. My insurance hinges on having an active tracking device in the vehicle, but Netstar failed to activate the account. Other (new) customers should be very aware of this too. I will now be forced to hire legal help because I don't know how to get the requested call records/transcripts otherwise.
Helpful (0)
Replies (2)0
Replies (2)Netstar's replyOfficial
12 Feb 2024, 08:18Hi Heather,
Thank you for taking the time to contact us.
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Thank you for taking the time to contact us.
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Netstar's reply12 Feb 2024, 08:18
Official
Hi Heather,
Thank you for taking the time to contact us.
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Thank you for taking the time to contact us.
We apologize for the service you have received, and would like the opportunity to assist you.
Please note one of our consultants will make contact with you.
Regards,
Netstar
Netstar's replyOfficial
14 Feb 2024, 08:37Hi Heather,
Thank your for reaching out to us.
We are handling your complaint please reach out to us for any further queries you might have.
Regards,
Netstar
Thank your for reaching out to us.
We are handling your complaint please reach out to us for any further queries you might have.
Regards,
Netstar
Netstar's reply14 Feb 2024, 08:37
Official
Hi Heather,
Thank your for reaching out to us.
We are handling your complaint please reach out to us for any further queries you might have.
Regards,
Netstar
Thank your for reaching out to us.
We are handling your complaint please reach out to us for any further queries you might have.
Regards,
Netstar
