1 reviews | Active since Jul 2016
DONT sign up with NetStar! They trick you and then blacklist you!!!
I cannot afford insurance anymore, so I sent an email to OutSurance & NetStar on the 19th Nov 2021 asking them to cancel the cover/subscription/service for my Ford Ranger. I did send a few emails thereafter again, just to make sure they have done what they were instructed to do. But alas...
OutSurance canceled it as requested but NetStar didn't.
A lady (from NetStar) called me and tried to argue with me about my subscription to NetStar. I then said to her to show me hard evidence on my SIGNED contract and she never responded back to me via email or phone call since then. All my phone calls are recorded and so are theirs. The proof is there.
Now they are stating that I have a total of R142.15 due to them. ***?! My monthly premium to them was an amount of R59. How does that come to R142.18 in just one month???!!!
Canceling a service, means that no amount is outstanding and I can prove that at the time of my email to them (19th Nov 2021), I had no amount due to NetStar.
DONT sign up with NetStar! They trick you and then blacklist you!!!
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
we are looking into your matter and an agent from the retention cancellation department will contact you to further assist.
Best Regards
Netstar
we are looking into your matter and an agent from the retention cancellation department will contact you to further assist.
Best Regards
Netstar
I have not received (since the 18th Nov 2021) any email whatsoever from NetStar, regarding ANY amounts due to them, seeing as i did request for the service to be cancelled.
Now im being threatened with legal action?
Fine by me. I have ALL the proof i need to take all action against NetStar and report them for their conduct.
I have not received (since the 18th Nov 2021) any email whatsoever from NetStar, regarding ANY amounts due to them, seeing as i did request for the service to be cancelled.
Now im being threatened with legal action?
Fine by me. I have ALL the proof i need to take all action against NetStar and report them for their conduct.
Please accept our apologies for the inconvenience caused.
We will be in contact with you for further assistance.
Kind regards,
Netstar
Please accept our apologies for the inconvenience caused.
We will be in contact with you for further assistance.
Kind regards,
Netstar
It's almost close of business today and you STILL have NOT made ANY attempt to contact me!!!
People, DON'T choose NetStar as your tracking service!
Clearly, they play with your account and get you blacklisted on purpose (I have proof), when you don't need their services anymore.
And trying to get someone at NetStar to assist you, is like pulling teeth!
It's almost close of business today and you STILL have NOT made ANY attempt to contact me!!!
People, DON'T choose NetStar as your tracking service!
Clearly, they play with your account and get you blacklisted on purpose (I have proof), when you don't need their services anymore.
And trying to get someone at NetStar to assist you, is like pulling teeth!
Remember that all my calls are recorded.
She stated that she is calling me from NetStar and that their calls are recorded.
I went ahead and stated that my calls are also recorded.
It was so noisy in the back (where she was calling from) , she probably didn’t hear what I said so I repeated it.
She said “ok” with a hesitation and then immediately put down the phone.
Its 13:30 and im still waiting for her to call me back, if she by accident dropped the line, but alas, I doubt that’s her intention.
At 11:00 this morning, I received an email from a Mr Lesego Mogoane (NetStar staff ofcourse).
He stated in his email, that I need to now contact their cancellations department,
With a reference number he now gave me, to “follow up on my case”.
Wow! Didn’t know I had a “CASE”. But very well.
Because NetStar staff didn’t do their jobs right from the get-go, now I (MYSELF), need to contact THEM, to find out WHATs GOING ON and how they are going to do me in next?!
NetStar! Go read your emails and see the numerous emails ive sent you, stressing that ive CENCELLED your service since the 19th Nov 2021!!!
Oh my goodness!!! THIS clearly shows everyone in South Africa, how NetStar does their business and how they deal with their clients.
DON’T make the same mistake I did.
This is now a LEGAL matter.
Remember that all my calls are recorded.
She stated that she is calling me from NetStar and that their calls are recorded.
I went ahead and stated that my calls are also recorded.
It was so noisy in the back (where she was calling from) , she probably didn’t hear what I said so I repeated it.
She said “ok” with a hesitation and then immediately put down the phone.
Its 13:30 and im still waiting for her to call me back, if she by accident dropped the line, but alas, I doubt that’s her intention.
At 11:00 this morning, I received an email from a Mr Lesego Mogoane (NetStar staff ofcourse).
He stated in his email, that I need to now contact their cancellations department,
With a reference number he now gave me, to “follow up on my case”.
Wow! Didn’t know I had a “CASE”. But very well.
Because NetStar staff didn’t do their jobs right from the get-go, now I (MYSELF), need to contact THEM, to find out WHATs GOING ON and how they are going to do me in next?!
NetStar! Go read your emails and see the numerous emails ive sent you, stressing that ive CENCELLED your service since the 19th Nov 2021!!!
Oh my goodness!!! THIS clearly shows everyone in South Africa, how NetStar does their business and how they deal with their clients.
DON’T make the same mistake I did.
This is now a LEGAL matter.
Thank you for bringing this to our attention. please be advised that we are looking into it and an agent will be in contact with you to assist further
Regards
Netstar
Thank you for bringing this to our attention. please be advised that we are looking into it and an agent will be in contact with you to assist further
Regards
Netstar
NetStar now claims, that whatever you say to them over the phone while one of their NetStar staff speaks to you, will be a binding contract!
DONT speak to ANYONE at NetStar...your life and livelihood will depend on it!!!
NetStar...DONT ever try to call me again!
Speaking to anyone at NetStar is like signing a contract with the devil!!!
NetStar now claims, that whatever you say to them over the phone while one of their NetStar staff speaks to you, will be a binding contract!
DONT speak to ANYONE at NetStar...your life and livelihood will depend on it!!!
NetStar...DONT ever try to call me again!
Speaking to anyone at NetStar is like signing a contract with the devil!!!
We sorry you not satisfied with our service, kindly note that our retentions cancellation department has sent you email correspondence with your contract call recording and is currently awaiting your response.
Please let us know if there is anything else we can assist you with
Regards
Netstar
We sorry you not satisfied with our service, kindly note that our retentions cancellation department has sent you email correspondence with your contract call recording and is currently awaiting your response.
Please let us know if there is anything else we can assist you with
Regards
Netstar
I did state the following...
Seeing as you (the person that keeps sending me emails) and everyone else at NetStar has difficulty in reading, ill type it out once again.
As I said, the dude at NetStar is trying to hold me (bind me) to a non-existing contract.
I did state the following...
Seeing as you (the person that keeps sending me emails) and everyone else at NetStar has difficulty in reading, ill type it out once again.
As I said, the dude at NetStar is trying to hold me (bind me) to a non-existing contract.
PEOPLE OF SOUTH AFRICA!
NEVER EVER TAKE A PHONE CALL FROM ANY STAFF MEMBER AT NETSTAR FOR ANY REASON, WHATSOEVER!
ALWAYS, ALWAYS, ALWAYS INSIST ON USING EMAILS, TO DEAL WITH ANYTHING WHERE NETSTAR IS CONCERNED!
It seems by now, due to the thousands of emails I've sent NetStar since canceling my policy (no one at NetStar has EVER made any attempt to reply to ANY of my emails), that NONE of the staff members at NetStar can read or maybe just don't understand the English vernacular.
So, if and when I do from now on send Net Star an email (not regarding the ***** they are committing now), I will reply in either Afrikaans or Chinese.
Maybe THEN the matter at hand will FINALLY sink in.
It's ok NetStar.
Once businesses are open again, I will get the ball on the roll and NetStar will have to cover my Legal Fees as well. Just so you know.
Because as you know by now NetStar...I have ALL the proof to state my solid case.
PEOPLE OF SOUTH AFRICA!
NEVER EVER TAKE A PHONE CALL FROM ANY STAFF MEMBER AT NETSTAR FOR ANY REASON, WHATSOEVER!
ALWAYS, ALWAYS, ALWAYS INSIST ON USING EMAILS, TO DEAL WITH ANYTHING WHERE NETSTAR IS CONCERNED!
It seems by now, due to the thousands of emails I've sent NetStar since canceling my policy (no one at NetStar has EVER made any attempt to reply to ANY of my emails), that NONE of the staff members at NetStar can read or maybe just don't understand the English vernacular.
So, if and when I do from now on send Net Star an email (not regarding the ***** they are committing now), I will reply in either Afrikaans or Chinese.
Maybe THEN the matter at hand will FINALLY sink in.
It's ok NetStar.
Once businesses are open again, I will get the ball on the roll and NetStar will have to cover my Legal Fees as well. Just so you know.
Because as you know by now NetStar...I have ALL the proof to state my solid case.
We have tried to contact you both telephonically and via email to further assist in resolving your problem. failure to reach you prohibits us from assisting you.
Kindly advise of a suitable time to reach you and assist.
Regards
Netstar
We have tried to contact you both telephonically and via email to further assist in resolving your problem. failure to reach you prohibits us from assisting you.
Kindly advise of a suitable time to reach you and assist.
Regards
Netstar
Hahahahaha...
Thats right NetStar... Carry on. The evidance i have against you, is stacking up!
Hahahahaha...
Thats right NetStar... Carry on. The evidance i have against you, is stacking up!
Thank you for your inquiry.
We will contact you to assist.
Kind Regards
Netstar
Thank you for your inquiry.
We will contact you to assist.
Kind Regards
Netstar
