BC
Biker Chick444

1 reviews | Active since Jul 2016

15 Dec 2021, 11:29

DONT sign up with NetStar! They trick you and then blacklist you!!!

I cannot afford insurance anymore, so I sent an email to OutSurance & NetStar on the 19th Nov 2021 asking them to cancel the cover/subscription/service for my Ford Ranger. I did send a few emails thereafter again, just to make sure they have done what they were instructed to do. But alas...

OutSurance canceled it as requested but NetStar didn't.

A lady (from NetStar) called me and tried to argue with me about my subscription to NetStar. I then said to her to show me hard evidence on my SIGNED contract and she never responded back to me via email or phone call since then. All my phone calls are recorded and so are theirs. The proof is there.

Now they are stating that I have a total of R142.15 due to them. ***?! My monthly premium to them was an amount of R59. How does that come to R142.18 in just one month???!!!

Canceling a service, means that no amount is outstanding and I can prove that at the time of my email to them (19th Nov 2021), I had no amount due to NetStar.

DONT sign up with NetStar! They trick you and then blacklist you!!!

0
Replies (16)
Netstar
Netstar's reply15 Dec 2021, 13:07
Official
Good day Biker

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together. 

Kind regards,
Netstar
BC
Biker Chick444's update15 Dec 2021, 14:30
Reviewer Update
Two and a half hours (2.5 hours) later and no one at NetStar has either sent me an email that makes any sense or has anyone called me.
Netstar
Netstar's reply15 Dec 2021, 14:47
Official
Good day 
we are looking into your matter and an agent from the retention cancellation department will contact you to further assist. 
Best Regards 
Netstar
BC
Biker Chick444's update17 Dec 2021, 10:10
Reviewer Update
NetStar said that they would sort this fault on their side out, but just now i received a mere sms from NetStar, stating that they are going to now take LEGAL action for the unknown R142.18.
I have not received (since the 18th Nov 2021) any email whatsoever from NetStar, regarding ANY amounts due to them, seeing as i did request for the service to be cancelled.
Now im being threatened with legal action?
Fine by me. I have ALL the proof i need to take all action against NetStar and report them for their conduct.
Netstar
Netstar's reply17 Dec 2021, 10:44
Official
Good day,

Please accept our apologies for the inconvenience caused.

We will be in contact with you for further assistance.

Kind regards,
Netstar
BC
Biker Chick444's update17 Dec 2021, 15:31
Reviewer Update
NetStar,
It's almost close of business today and you STILL have NOT made ANY attempt to contact me!!!

People, DON'T choose NetStar as your tracking service!
Clearly, they play with your account and get you blacklisted on purpose (I have proof), when you don't need their services anymore.
And trying to get someone at NetStar to assist you, is like pulling teeth!
BC
Biker Chick444's update20 Dec 2021, 13:17
Reviewer Update
This morning (20th Dec 2021) at 10:06, i received a call from a lady called “Gugulethu” (not sure about spelling).
Remember that all my calls are recorded.

She stated that she is calling me from NetStar and that their calls are recorded.
I went ahead and stated that my calls are also recorded.
It was so noisy in the back (where she was calling from) , she probably didn’t hear what I said so I repeated it.
She said “ok” with a hesitation and then immediately put down the phone.

Its 13:30 and im still waiting for her to call me back, if she by accident dropped the line, but alas, I doubt that’s her intention.

At 11:00 this morning, I received an email from a Mr Lesego Mogoane (NetStar staff ofcourse).

He stated in his email, that I need to now contact their cancellations department,
With a reference number he now gave me, to “follow up on my case”.
Wow! Didn’t know I had a “CASE”. But very well.

Because NetStar staff didn’t do their jobs right from the get-go, now I (MYSELF), need to contact THEM, to find out WHATs GOING ON and how they are going to do me in next?!

NetStar! Go read your emails and see the numerous emails ive sent you, stressing that ive CENCELLED your service since the 19th Nov 2021!!!

Oh my goodness!!! THIS clearly shows everyone in South Africa, how NetStar does their business and how they deal with their clients.

DON’T make the same mistake I did.
This is now a LEGAL matter.

Netstar
Netstar's reply20 Dec 2021, 14:20
Official
Good day 
Thank you for bringing this to our attention. please be advised that we are looking into it and an agent will be in contact with you to assist further 
Regards 
Netstar 
BC
Biker Chick444's update22 Dec 2021, 13:04
Reviewer Update
People of South Africa!

NetStar now claims, that whatever you say to them over the phone while one of their NetStar staff speaks to you, will be a binding contract!

DONT speak to ANYONE at NetStar...your life and livelihood will depend on it!!!

NetStar...DONT ever try to call me again!

Speaking to anyone at NetStar is like signing a contract with the devil!!!
Netstar
Netstar's reply22 Dec 2021, 13:14
Official
Good day 
We sorry you not satisfied with our service, kindly note that our retentions cancellation department has sent you email correspondence with your contract call recording and is currently awaiting your response.
Please let us know if there is anything else we can assist you with 

Regards 
Netstar
BC
Biker Chick444's update22 Dec 2021, 13:24
Reviewer Update
I have already rep**** and as always have cc and bcc'd everyone.
I did state the following...

Seeing as you (the person that keeps sending me emails) and everyone else at NetStar has difficulty in reading, ill type it out once again.
But that's it. You are wasting my time now.

As I have said a billion times already... I already sent an email on the 19th Nov 2021 (and several emails on several different dates thereafter) to various people within NetStar & OutSurance, giving instructions for NetStar to cancel the service of tracking the Ford Ranger.

I don't know what "contract" you are referring to that you will leave "as is". Because I don't or ever had a SIGNED "contract" with NetStar.

You're stuck in a loop dude Rametsi.
I told you. There is and never was a contract and I could barely hear the slurred speech of the NetStar dude on the phone.

Seeing as you cannot prove to me in a publicly available document stating the true Policy & Procedures of NetStar, you have no merit.

As I said, the dude at NetStar is trying to hold me (bind me) to a non-existing contract.
BC
Biker Chick444's update22 Dec 2021, 13:25
Reviewer Update
I have emails and recorded phone calls on my phone, to prove all that I state in my complaint about NetStar and their way of doing business with the people of South Africa!
BC
Biker Chick444's update04 Jan 2022, 16:42
Reviewer Update
NetStar now TODAY tries to call me several times (I've blocked all possible numbers you've used from your offices), send me SMS messages and emails, purely stating, for me to CALL THEM BACK !!!

PEOPLE OF SOUTH AFRICA!
NEVER EVER TAKE A PHONE CALL FROM ANY STAFF MEMBER AT NETSTAR FOR ANY REASON, WHATSOEVER!
ALWAYS, ALWAYS, ALWAYS INSIST ON USING EMAILS, TO DEAL WITH
ANYTHING WHERE NETSTAR IS CONCERNED!

It seems by now, due to the thousands of emails I've sent NetStar since canceling my policy (no one at NetStar has EVER made any attempt to reply to ANY of my emails), that NONE of the staff members at NetStar can read or maybe just don't understand the English vernacular.

So, if and when I do from now on send Net Star an email (not regarding the ***** they are committing now), I will reply in either Afrikaans or Chinese.
Maybe THEN the matter at hand will FINALLY sink in.

It's ok NetStar.
Once businesses are open again, I will get the ball on the roll and NetStar will have to cover my Legal Fees as well. Just so you know.
Because as you know by now NetStar...I have ALL the proof to state my solid case.
Netstar
Netstar's reply04 Jan 2022, 16:59
Official
Good day Biker 

We have tried to contact you both telephonically and via email to further assist in resolving your problem. failure to reach you prohibits us from assisting you. 
Kindly advise of a suitable time to reach you and assist. 

Regards 
Netstar 
BC
Biker Chick444's update20 Jan 2022, 12:23
Reviewer Update
NetStar now claims that the amount has come up to R201.15 that i owe them!
Hahahahaha...

Thats right NetStar... Carry on. The evidance i have against you, is stacking up!
Netstar
Netstar's reply20 Jan 2022, 14:19
Official
Good day Biker, 

Thank you for your inquiry. 

We will contact you to assist. 

Kind Regards
Netstar