Dont expect Netstar to care about your safety!

Just had a near hijacking experience! Using Netstar as my service provider (full package). Pressed the panic button and received an sms few min later to which i responded #2 (indicating i have an emergency) then waited and waited... eventually tried calling a family member for assistance. Netstar called me at the same time, obviously their call went to voicemail. They didn't bother leaving a voice message. In the meantime i dropped my call and waited again. Nothing.. i pressed the panic button again. No response. Called their offices (after i had to google the number because its not on the sms!) The response i got was that they called the next number on the list (another fam memb not with me at the time and who do not know my whereabouts) my question.. why dont you keep on phoning me to check if im okay? What am i paying for? Netstar feels satisfied they followed protocol and did enough! See No problem in not checking up on me! Making it my responsibility to let other people on my list of contacts know where i am? I could have been ****ed had i not gotten away! Cancelling my service 1st thing in the morning! Useless! Money in the water!