YR
Yolande R
1 reviews | Active since Sept 2023
20 Jan 2026, 10:26
Don't do it
I do not trust them to track a tree that is standing still never mind a vehicle. I have been with them for a long time and always had problems, and couldn't cancel because I signed a 3 year contract had to pay but never got the service they say you would get and had the early warning system, not sure why its called that as they should call it the no warning system. I canceled now and you should give a month notice and I'm fine with that, so I logged in the app this weekend and and my car was taken off the app so I called them today, so when you cancel the month notice you can't use the app but they do still "track" the car so you yet again pay for the full service and month but can't use the full service.
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Replies (1)Netstar's replyOfficial
20 Jan 2026, 11:29Good day Yolande,
We acknowledge your frustrations and fully understand your concerns. We are truly sorry to hear about your experience, and we regret losing you as a customer. We respect your decision to terminate your contract.Please note that the issue you experienced with the app has been escalated to our IT department for further investigation and assistance.
Kind regards,
Netstar
We acknowledge your frustrations and fully understand your concerns. We are truly sorry to hear about your experience, and we regret losing you as a customer. We respect your decision to terminate your contract.Please note that the issue you experienced with the app has been escalated to our IT department for further investigation and assistance.
Kind regards,
Netstar
Netstar's reply20 Jan 2026, 11:29
Official
Good day Yolande,
We acknowledge your frustrations and fully understand your concerns. We are truly sorry to hear about your experience, and we regret losing you as a customer. We respect your decision to terminate your contract.Please note that the issue you experienced with the app has been escalated to our IT department for further investigation and assistance.
Kind regards,
Netstar
We acknowledge your frustrations and fully understand your concerns. We are truly sorry to hear about your experience, and we regret losing you as a customer. We respect your decision to terminate your contract.Please note that the issue you experienced with the app has been escalated to our IT department for further investigation and assistance.
Kind regards,
Netstar
