Does not cancell or close account

I'm extreme happy for the fast feedback.

Account is cancelled now and I can pay off over due amount over 4 months. Thats great.

What is mind bothering is I still need to pay R2400 to settle account. That means I should have contacted hellopeter back in February rather than netstar. Then outstanding amount could have been R800.

I'll even be happy to pay a amount of R1000 to settle account. Not the rest. Why pay if account should have been cancelled in February. Even from phone call today she said it shows that they processed cancellation in July. Still I must pay full amount up to now. Don't understand....

I received a email threatening to hand me over to the attorney with extra costs liable from the full amount up to now.

Proof from phone calls I can't provide from February. I have forwarded the emails from beginning of May when I started sending for having proof that I contacted, not even to one email, but to ts@, cs@, jeremy@, mariab@ and **********

Following is the email received:

---------------------------------------------

"Good morning Anton,

You asked for arrangement and that’s what we gave you, should it be you have requested cancellation during February you will have to provide us with proof in order for us to be able to back date cancellation.

And as a client if you asking us to write off your debt then I guess as a company we are going to experience a loss because that mean we have to write off everybody debt who owes us.

We have agreed to your request I believe its only fair if both parties come to part and lets work together to your agreement. Should it be this is not what you want then you will leave us no choice but to transfer your account to our attorneys then you will make arrangement with them, remember they will have to add more money on top of the outstanding balance.

Please don’t forget to email us your proof of payment whenever you make payment .

Trust all is in order.

Kind regards.

Mashudu Machimane
Pre-Legal Credit Controller
Altech Netstar
+27-11- ********** "

--------------------------------------

I don't want you to write-off all debt by clients, From cancellation that's been ignored is what bothering me.

Why keep charging if asking cancellation and still want to hand me over for a extra 8 months.

Put yourself in my position, if YOU phoned and emailed for a account to be closed for 8 months and only when it's put on hellopeter you get feedback, but still you get charged on account for that extra 8 months.

I'll bet YOU will not take this as lightly as I do now. I'm not asking to write-off any debt, I just want to pay what I need to pay.

It's NOT getting to a agreement to be fair to both parties. I'ts the fact that I've been ignored cancellation. Ignored even when it shows on their system account is way past due date, even then not been contacted why I'm not paying. Just receiving statement every month growning each month.

It seems the only person in the whole company is Denise, she is the only one that comes back to you and make sure it's taken up to the right department.

Regards

Anton

Hi Denise

Can you follow up for me, I'm still waiting for Mashudu Machimane to come back to me to confirm the correct amount I need to pay. I have forward her all emails that I contacted Netstar from May 2016.

We spoke over the phone and I also send her all telephone numbers that I could have used to phone Netstar for cancellation. I can proof back to the amount of R1200 and she had to come back to me to rectify that from my emails.

I now mostly work on-site and can't come back to every one now.

I received sms that account has been handed over to CWX for collection.

This past weekend I did receive a call from Netstar about my outstanding account of R1700, where does they come to that amount and how can I been handed over because this matter has not even been resolved yet.

That's what makes me mad, I have proof about my outstanding amount and it must be rectified with a statement.

It's now a year and the first time I get a call about my outstanding account.......

Can you please check for me why they can't rectify my proof of R1200. It's almost festive season for paying school fees finish and school books for next year.

I mean this matter could have been resolve a year back, why they make it difficult for themselve I don't understand. That means when I pay and this matter is not been resolved I would have pay off on a account from R1700.

Please send me a email, as I say I'm working on-site.

If you want me to forward you all the emails just let me know.

Thank you

Anton

Hi Denise

I just want to say thank you for your help, I have received my correct statement and I went and sc****d money together and paid the full amount today.

If it were not for your excelent service and friendlynish I think I would still battling with the account.

I'm glad there is people like you in this world that still can resolve matters easily and not how I've been ignored earlier.

Thank you so much

Hope you have a great day

Anton