***** TERMS AND CONDITIONS

<p>My debit order date is the 23rd and the debit order was no successful. You decided to run a debit order on the 15th instead of my debit order date and my bank charged me an unpaid fee. I want a refund of the charge because I never authorised for you to debit on the 15th. If not, I will join my partner at Tracker.</p> <p>I called your Call centre and spoke to Phetogo who had no idea about what is stated on your company's T&C's. She managed to get help from her colleague Yugheshin Naidoo who sent me a useless response stating "As per the terms and conditions its our 2nd cycle date that we do debits". Your T&C's state the following "Should any debit order be returned unpaid or dishonoured for any reason, the Subscriber authorises Netstar to submit additional debit orders as may be necessary for the full outstanding balance including any arrear amounts. I do not see any mention of the 15th being your debit order date here.</p> <p>I will be so suprised to get a response from you.</p>