DO NOT USE NETSTAR TRACKING SERVICES

Unprofessional Client Service!!! DO NOT USE THEM!!!

We have been a client of Netstar for over 10 years with a small fleet of vehicles with then, on the 4 Sept as the client, we had to contact Netstar to inform them that one of our vehicle’s units were not active on the app since 19 August.

We were informed the unit needed changing, nothing was said about the unit or contract needed to be renewed for another 36 months. Based on this information, we advised them to change the vehicle that the unit was not working since 19 August, as well as another x3 more of the older units so that there would be no issues.

It must be noted that we had to bring to Netstar’s attention that the unit was not working on 4 September since 19 August. This should have been something that Netstar should do in contacting clients themselves advising that units are not working/not active/problematic. Not for the clients to contact them and advise them.

It should be noted that due to this, this places a major impact on insurance as one would be unaware of not being covered by Netstar, paying for a service that one is not getting, and insurance would not care as the car was not activated on their system for insurance purposes.

On 9 September, a technician came to change the units in our other vehicles and again, nothing was said to us that this is due to the contract expiring, needing to sign another 36 months for a new contract and new unit. The next day after unit changes, we received an email from Netstar stating that all was done and working. Upon investigation, this is not the case nor was it true. One of the vehicles was showing deactivate on the Netstar system When we contacted Netstar to query why, they stated that is the client’s responsibility to check the unit and not theirs! After a number of emails back and forth, we are frustrated, the unit is still INACTIVE on their system, matter is STILL NOT RESOLVED, however, they keep sending emails to RATE THEIR SERVICE!!!

We have looked for an alternative service provider and have given Netstar 30 days’ notice period. Instead of Netstar calling us and trying to work with us, try and resolve or see what can be done and rectified, they send a cancellation fee for 36 months to pay for each vehicle!

What is sad regarding the above is that all NETSTAR employees and departments are copied in all emails sent, they have allocated a SALES EXECUTIVE to sort out our account, however, not one SENIOR MANAGER in an authority has taken it upon themselves to get involved and assist!

Clearly customers are NOT a priority!