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Robaine R

1 reviews | Active since Jul 2019

26 Jan 2023, 10:05

DO NOT USE NETSTAR PLEASE

I am shocked at the service from consultants in the commercial side of Netstar. Ive requested for a fleet of vehicles to have tracker installed in ONE day, the paperwork wasnt done for all vehicles, no communication to the technicians, to myself and after telling the consultant DO NOT INSTALL A NETSTAR PLUS, use the basic on some vehicle's, Im told Netstar plus & a Nano was installed. Im extremely shocked at the lack of attention and it seems to be all about sales for most of them. Worst Consultant to deal with and this is not resolved! DO NOT USE NETSTAR PLEASE

0
Replies (3)
Netstar
Netstar's reply26 Jan 2023, 11:25
Official
Good Day, 

We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. We are happy to handle your case. A consultant will contact you to assist.

Kind Regards
Netstar 
RR
Robaine R's update31 Jan 2023, 06:57
Reviewer Update
Pathetic service from the commercial dpt!!! I still not received a call with regards to the rating. Absolutely poor service from the Sales Manager and the staff. Its seems the commercial dpt is all about sales and customer service and admin does not exist. I've been dealing with Dhinesh Harilall for the balance of the installations, all devices are not correct, the devices are not on the right accounts and further more, I have not received a call from him after installation was complete! Terrible service and it seems even the superiors and managers couldn't care less.
Netstar
Netstar's reply31 Jan 2023, 13:40
Official
Good day Robaine 

As per our sales manager they are in communication with you and are further assisting with your query. They will contact you with a resolution 

Regards 
Netstar