JM
Jean M

1 reviews | Active since May 2014

07 Dec 2021, 07:27

Do not use Netstar - Pathetic service

Netstar has got to be the worst possible car tracking company - this was supposed to be a company that protects ones vehicle. Yesterday, I get an sms alerting me to a signal that Netstar received - in cases of emergency, they never call the client but deal with sms's. Anyway, I called them to find out out what the issue is and the emergency centre staff are absolutely clueless - they have no idea and do not bother to check what triggered the signal but rather start guessing on what could have triggered the signal. Had this been a real hijacking or theft, the vehicle would be long gone with no assistance from Netstar. There is absolutely no benefit to having a tracking device with this kind of pathetic service, especially in cases of emergency.

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Replies (1)
Netstar
Netstar's reply07 Dec 2021, 09:27
Official
Good day Jean,

Thank you for bringing the matter to our attention, please accept our sincerest apologies for the inconvenience caused.

We will look into it and contact you at once.

Kind regards,
Netstar